How MSuite Cut Loan Sale Time By 20% For A Mortgage Lender
Document indexing automation and missing document detection helped improve TAT and accuracy for a mortgage firm.
The Client
A Prominent Non-Bank Mortgage Lender
Serving hundreds of thousands of customers.
Established
2008
Headquarters
Fort Mill, South Carolina
Licensed Offices
515
Coverage
49 States
Loan Products
The Challenges
The client's investor required loan packages with specific bookmarks and document ordering to streamline review processes.
"Manual indexing of documents results in a significant chance for the introduction of errors."
- Tedious, error-prone and time-intensive manual package creation: downloading documents, organizing them sequentially and checking LOS folders
- Inconsistent package ordering accuracy
- Need for scalability given monthly volume fluctuations
The Solution
Flatworld deployed MSuite, its proprietary automation tool.
- Integrates directly with the client's SFTP to collect relevant files
- Validates document completeness and flags missing items
- Automatically creates indexed loan packages ready for servicing system boarding
The Results
20%
Reduction In Loan Sale Timeframe
99%
Accuracy Improvement In Bookmarking
Up To
45%
Cost Savings Achieved
Ability To Charge Premium Pricing For Complete Packages Enhanced Operational Scalability